One of the pivotal announcements at the recent Sitecore Symposium was the introduction of the API Platform within Sitecore Connect. While webhooks have been a valuable tool for handling integrations and scheduled jobs, they present several challenges when used for more complex and business-critical requirements. These challenges include limitations in delivering authenticated APIs, lower rate limits, lack of queuing strategies, inability to deliver customized responses (e.g., pre-hook webhooks in OrderCloud), etc. The API Platform is built to address these limitations by offering a robust, scalable, and secure solution tailored for business-critical, complex, and high-volume events while delivering additional benefits like better performance, security, and operational efficiency.
Struggling to Customize Webhooks in Sitecore Connect? Let the API Platform Save the Day!
Sitecore Connect/Workato Webhooks offer a powerful way to integrate Sitecore with external systems for seamless, real-time data exchange and event-driven automation. However, there are cases where customizing the webhook response becomes essential. For example, you may need the webhook to return a 201 Created status code or a custom JSON format (e.g., OrderCloud Pre-hook). Unfortunately, Sitecore Connect/Workato Webhooks default to a 200 OK response, and changing this isn’t always straightforward.
Revolutionizing CX with Real-Time, Always Up-to-date AI: Integrating Sitecore and Vertex AI for Dynamic Chat & Search
In today’s rapidly evolving digital landscape, providing real-time, accurate, and contextually relevant customer interactions is essential but challenging. Traditional AI models are often limited by pre-training cutoffs, leaving a gap in timely knowledge delivery. Google’s Vertex AI Agent Builder, combined with Sitecore, offers a powerful solution to this challenge. Leveraging advanced machine learning models and Google Search Grounding, Vertex AI enables businesses to build dynamic, interactive AI applications that deliver current, context-driven information to enhance user engagement and satisfaction.
OrderCloud + Microsoft Teams: Meet and Beat your Business Targets by building a better Digital Workspace
Building a digital storefront with enduring value in the new normal relies on an effective eCommerce process that streamlines reminders and notifications, including escalations to the right people on time, as delayed responses & missed actions directly impact business targets. The new OrderCloud Teams App notifies your teams of the updates on Orders, Products, Inventory, Promotions, etc, instantaneously with desired actions and insights that accelerate productivity & efficiency.
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Sitecore + Microsoft Teams: Accelerating remote collaboration across your digital eco-system
The global shift to remote working poses a wide variety of challenges, from inevitable delays in content deliveries, communication transparency, to traceability, quality, efficiency, etc. Sitecore + Teams Integration connects teams in the new virtual workspace with its rich instant notifications, actions & valuable insights.
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Accelerating Workflow Process with Sitecore + Microsoft Teams Integration Module
It is highly important to equip Content Authors with required tools/integrations that will help them to accomplish tasks with minimal clicks possible. When it comes to involvement of more than one person (Content Author, Content Approver), there is a high possibility of delays in taking updates live that might be time-sensitive due to expected/unexpected communication delays. 
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Investigating Audit Logs with Sitecore Powershell Reports
Very often Content Administrators seek history of activities performed on an item like edit, publish, workflow approval etc. Though we have options like Sitecore Log Analyzer, it requires developers’ assistance while it is critical to equip Content Administrators to function independently.
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Efficient way to retrieve list of created/updated and deleted items during Publish
While we are familiar with publish:itemProcessed event that will be triggered once per processed item during publish, there might be instances where we might be looking to work on the entire list of published items all at once to accomplish the desired operations efficiently.
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Accelerating Authoring Performance
Success of a Sitecore Implementation relies not only on the user acquisition, engagement and retention but also on the efficiency of Authoring Experience. It is the responsibility of the development team to ensure a smooth Authoring Experience for the Content Authors. Here are certain key considerations for improving the performance of Content Authoring,
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