Revolutionizing CX with Real-Time, Always Up-to-date AI: Integrating Sitecore and Vertex AI for Dynamic Chat & Search

In today’s rapidly evolving digital landscape, providing real-time, accurate, and contextually relevant customer interactions is essential but challenging. Traditional AI models are often limited by pre-training cutoffs, leaving a gap in timely knowledge delivery. Google’s Vertex AI Agent Builder, combined with Sitecore, offers a powerful solution to this challenge. Leveraging advanced machine learning models and Google Search Grounding, Vertex AI enables businesses to build dynamic, interactive AI applications that deliver current, context-driven information to enhance user engagement and satisfaction.

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Accelerating Workflow Process with Sitecore + Microsoft Teams Integration Module

It is highly important to equip Content Authors with required tools/integrations that will help them to accomplish tasks with minimal clicks possible. When it comes to involvement of more than one person (Content Author, Content Approver), there is a high possibility of delays in taking updates live that might be time-sensitive due to expected/unexpected communication delays.
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